Support your customers feel, without the hiring cycle.
A dedicated support assistant who answers tickets, updates your knowledge base and escalates the right issues — in your helpdesk, during your hours.
Fast, accurate, on-brand.
Response time is where customer trust is won or lost, and it's often the first thing to slip when a team is busy.
Your Support Assistant learns your product, your macros and your tone, works the queue every day, and keeps a clean record of what customers are asking for.
Tasks your assistant owns
Tickets & chat
- Answer email, chat and form tickets
- Use and improve macros and saved replies
- Triage and route bugs to the right owner
- Follow up until tickets are resolved
Knowledge & quality
- Write and update help-center articles
- Tag tickets for trend reporting
- Run CSAT surveys and summarize feedback
- Maintain internal FAQ and escalation paths
Account admin
- Process refunds or credits within your policy
- Update orders, subscriptions and billing records
- Onboard new customers with welcome workflows
- Weekly volume and response-time reporting
Tools
Your assistant works in your accounts, under your access policies.
Ideal client
- SaaS companies with growing ticket volume
- E-commerce brands with seasonal peaks
- Founders still answering support themselves
- Teams needing coverage in a specific US time zone
What we do — and what we don't
One dedicated assistant covers 40 hours a week; 24/7 coverage requires multiple assistants.
Refunds, credits and exceptions are handled strictly within written policies you set.
How this maps to our plans
One dedicated, full-time assistant. Month-to-month, 30-day cancellation, $3,000 buyout if you want to hire them directly.
| Plan | Price | When it fits |
|---|---|---|
| Core | $1,900/mo | Ticket and chat support within defined macros. |
| Growth | $2,300/mo | Adds knowledge-base ownership, tagging and reporting. |
| Executive | $2,700/mo | Senior assistant who leads support operations and escalations. |
Full plan details on the pricing page. Founding clients: 50% off the first month (first 5 clients).
Customer Support: common questions
Can one assistant cover phones?
Yes, within their scheduled hours. Most clients start with email and chat, then add phone once the assistant knows the product.
How do you handle after-hours coverage?
One assistant works one 40-hour schedule. For extended coverage we can place a second assistant on a staggered shift.
Will they have access to customer data?
Only what your helpdesk and admin tools expose to their role. We recommend role-based access and SSO.
How quickly can they learn our product?
Most assistants handle common tickets within the first two weeks with good macros and a knowledge base. Complex products take longer.
Get your evenings back.
Book a 20-minute fit call. We'll map the work you want off your plate and tell you honestly whether a dedicated assistant is the right move.